My little Munchkin got a Melissa and Doug wooden train set for Christmas. It came with so many parts I didn't know what I'd do with all of them. After coming home (early) on Christmas, we pulled it out of the box and started putting the tracks together. We made a track around the dining room table and Munchkin went to town with his magnetic Thomas trains.
After looking through the bigger pieces the next day, we noticed 2 of the 3 main pieces didn't work properly/fit together. And of course it was after we already threw the box away. So we went back to the Hobby store we got it from and they didn't have anymore of the sets and they advised us to contact the maker of the set, Melissa and Doug. This was last night.
This afternoon, actually an hour ago, I emailed Melissa and Doug and explained the situation and even sent them pictures of the pieces. I'm not kidding, 10 minutes later I got a response. And it wasn't an automated response, it was a person!! And they said to call, so I did.
All in all, 30 minutes after I emailed Melissa and Doug, we have a solution. They got my information and are sending me the parts that didn't work properly/fit together. AT NO CHARGE!! And I don't have to send them the pieces back either. I'd like to say how amazing this problem ended. Because of this experience, I will be purchasing more Melissa and Doug wooden toys in the future.
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